CA Service Management

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  • 1.  Create Notification tab

    Posted Mar 07, 2019 10:55 AM

    Hi everyone,

    Good morning,

    Currently, I am working with CA SDM version 17.1, and we want to customize the view of the ticket "Cr object".

    Currently, the notifications sent, we see them by clicking on the view menu, and selecting the notification history option.

     

    Is it possible that the notifications sent can be placed in a tab inside the ticket?

    I hope you can help me.

    Regards,

    Marco Velazquez



  • 2.  Re: Create Notification tab
    Best Answer

    Posted Mar 07, 2019 12:32 PM

    Easy...

    <PDM_MACRO name=tab title="Histórico de notificações" height=300 id=zlr src="OP=SEARCH+FACTORY=lr+HTMPL=list_lr.htmpl+KEEP.where_clause=cntxt_obj='$args.persistent_id'+KEEP.ref_num=$args.ref_num">

    Enjoy!