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Error in Display Icons in CA CMDB Visualizer!

  • 1.  Error in Display Icons in CA CMDB Visualizer!

    Posted 05-17-2018 11:19 AM

    I have created some icons in the CMDB Visualizer, however they are displaying visualization glitches. Depending on the zoom applied, they disappear! Is there any pattern in the creation of the images as far as the resolution is concerned or is there any configuration that needs to be performed to resolve this fault?

     

    Error in Display Icons in CMDB Visualizer



  • 2.  Re: Error in Display Icons in CA CMDB Visualizer!

    Broadcom Employee
    Posted 05-17-2018 12:12 PM

    Wander.........

     

    What version of SDM is being used?

     

    We usually recommend using an image that is 20 KB of 150 X 150 pixels in size.



  • 3.  Re: Error in Display Icons in CA CMDB Visualizer!

    Posted 05-17-2018 12:27 PM

    SDM 17.0

    At this resolution (20 KB of 150 X 150 pixels in size) when zooming will the icons not appear deformed?

    Have you done this kind of customization? If so, have the icons appeared correctly?



  • 4.  Re: Error in Display Icons in CA CMDB Visualizer!

    Broadcom Employee
    Posted 05-17-2018 12:43 PM

    Wander........

     

    I personally have not done such customizations to Visualizer icons.

     

    Has any other Community Member tried such customizations to Visualizer icons?



  • 5.  Re: Error in Display Icons in CA CMDB Visualizer!

    Broadcom Employee
    Posted 05-17-2018 01:51 PM

    Wander, I would say open a Support case so together you and CA Support can get to the bottom of this. Thanks _Chi