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Creating Outbound SOAP Messages

  • 1.  Creating Outbound SOAP Messages

    Posted 07-17-2018 02:03 PM

    How do I call an external SOAP API from within CA SDM? From example, when a ticket is created I need to create the same ticket in another system using web services.

  • 2.  Re: Creating Outbound SOAP Messages

    Broadcom Employee
    Posted 07-24-2018 09:47 AM


    Do you have any additional questions regarding this topic?

    If not, please mark one of the provided answers as Correct so that this thread can be closed.

  • 3.  Re: Creating Outbound SOAP Messages

    Broadcom Employee
    Posted 07-17-2018 02:22 PM

    I'm sorry to say that there isn't a supported mechanism for triggering a web services call from Service Desk to communicate to another system. One option would be to use the standard supported Process Automation integration, and from Process Automation you can make a web services call to your external system.

  • 4.  Re: Creating Outbound SOAP Messages

    Posted 07-18-2018 02:50 PM

    You can also start a batch or a perl program that does it.

  • 5.  Re: Creating Outbound SOAP Messages

    Broadcom Employee
    Posted 07-18-2018 03:39 PM

    You could use a custom notification method for this purpose.  Please refer to

    Create a Notification Method - CA Service Management - 17.1 - CA Technologies Documentation 

    for how to create a new notification method.

    The notification method script should capture some ticket info(like ticket number, description etc) and establish SOAP WS connection to a third party app so to create a ticket there using some info from SDM ticket

    Also please make sure you have some extra notification rule for the INIT activity notification for the new notification method with a different notification level if possible.

    There are other ways to do this of course. Like trigger spel code to run an external script etc.  In any case, you would need to write your script.