How do I call an external SOAP API from within CA SDM? From example, when a ticket is created I need to create the same ticket in another system using web services.
I'm sorry to say that there isn't a supported mechanism for triggering a web services call from Service Desk to communicate to another system. One option would be to use the standard supported Process Automation integration, and from Process Automation you can make a web services call to your external system.
You can also start a batch or a perl program that does it.
You could use a custom notification method for this purpose. Please refer to
Create a Notification Method - CA Service Management - 17.1 - CA Technologies Documentation
for how to create a new notification method.
The notification method script should capture some ticket info(like ticket number, description etc) and establish SOAP WS connection to a third party app so to create a ticket there using some info from SDM ticket
Also please make sure you have some extra notification rule for the INIT activity notification for the new notification method with a different notification level if possible.
There are other ways to do this of course. Like trigger spel code to run an external script etc. In any case, you would need to write your script.
Do you have any additional questions regarding this topic?
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