CA Service Management

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  • 1.  Survey Recipient

    Posted May 14, 2019 02:33 PM

    We currently have survey templates attached to different areas that send to the affected end user on close. Is there a way to get one of these surveys to send to a different recipient IE. the reported by?

  • 2.  Re: Survey Recipient
    Best Answer

    Broadcom Employee
    Posted May 14, 2019 05:23 PM

    Alex, if I am not mistaken, ticket surveys will send to affected end users only and you can't configure to send to some other users. Thanks _Chi

  • 3.  Re: Survey Recipient

    Broadcom Employee
    Posted May 17, 2019 07:24 AM

    dion.alexander ..........


    I concur with Chi_Chen.

    Unless someone has developed a customization to handle this use case, the affected end user (AEU) is the only recipient that can receive SDM surveys.

  • 4.  Re: Survey Recipient

    Posted May 17, 2019 12:36 PM

    I need to agree , unfortunately...