CA Service Management

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  • 1.  Change order prority calculation

    Posted Oct 17, 2018 06:54 AM

    Hi all,


    I have a question for you. Is it posible to actívate the priority calculation for changes orders?. I read that information in the CA SDM manual but I don´t find this option in the adminsitration tab. Could you help me please?

  • 2.  Re: Change order prority calculation
    Best Answer

    Posted Oct 17, 2018 09:39 AM

    Hi Ivan,


    As far as I understand, Priority Calculation is limited to Incident and Problem ticket types and nothing else.


    See below link from the documentation:


    How to Set Priority Calculation - CA Service Management - 17.1 - CA Technologies Documentation 



    Kind Regards,