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17.1 incident list search for assignee addlwhere

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  • 1.  17.1 incident list search for assignee addlwhere

    Posted 04-17-2019 04:39 AM

    Hi,

    when you are in the incident-(or other types)list i.e. list_in.htmpl and want to search for an assignee you cannot search for all assignees. They are restricted to a group.

    Assignee-search is limited by additional where: group_list.group IN ( U'1EE5E3436302A940B14747F873C45991' ) 

     

    I think that this is an error. In list-Search there shouldn't be an additional where restricting on a group.

    It's a scorebord search for incidents, open filter, click Assignee

    After that open filter in contact - there you see the additional where clause which is filled with 'group in'

     

    The group's UUID used in where seems to be filled randomly.

     

    Regards,

    Peter

     

    SDM 17.1.02 German



  • 2.  Re: 17.1 incident list search for assignee addlwhere

    Posted 04-17-2019 08:35 AM

    Hi Peter,

     

    See if the below KB article may help?

     

    All Analysts are displayed in the Analyst List eve - CA Knowledge 

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: 17.1 incident list search for assignee addlwhere

    Posted 04-17-2019 10:25 AM

    Hi Brian,

    the problem is not in a detail_x.htmpl.

    It is in list_x.htmpl where this context never should be tested.

     

    Regards,

    Peter

     

    PS.: We have created a CASE for it and I'll keep yu informed



  • 4.  Re: 17.1 incident list search for assignee addlwhere

    Posted 04-18-2019 10:47 AM

    Peter, did you check if there is some data partition? It sounds like something from DP. Thanks _Chi



  • 5.  Re: 17.1 incident list search for assignee addlwhere
    Best Answer

    Posted 04-23-2019 01:43 PM

    FTSPeterSchmidt ...........

    If I understand your use case correctly, I believe that there is already a defect open for this behavior (DE44410).

     

    The solution will be made available in the upcoming SDM 17.1 RU3 patch.



  • 6.  Re: 17.1 incident list search for assignee addlwhere

    Posted 04-24-2019 01:38 AM

    Hi Paul,

    thanks.

    The same information I received yesterday with according CASE.

    As I asked when it will be available - 17.1 RU3 is tageted by end of May. 

    For 17.2 RU1 there is no ETA yet.

     

    Regards,

    Peter



  • 7.  Re: 17.1 incident list search for assignee addlwhere

    Posted 04-24-2019 08:49 AM

    Correct Paul_Coccimiglio, FTSPeterSchmidt seems to encounter the same bug as me.

     

     

    FTSPeterSchmidt, the group is not random, it is the group from the selected incident in the list