CA Service Management

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Get the status of service item (not the request)

  • 1.  Get the status of service item (not the request)

    Posted 09-04-2018 10:36 PM

    There are multiple service items in a request, for example:

       request status = Pending Fulfillment (1000)

       service item 1 status = Pending Review (1200)

       service item 2 status = Pending Fulfillment (1000)

     

    In the form of "service item 1", how to get the status? 

    I tried 

       _.request.status                           (return 1000)

       _.serviceoption.status()                (return 1000)

       _.formservice.status()                   (return 1000)

     

    The reason I need to get 1200 is, I have some required field to be inputted when it is Pending Review.

     

    Thanks.

    Regards,

    Chison



  • 2.  Re: Get the status of service item (not the request)

    Posted 09-21-2018 12:06 PM

    Hi Chison Cai,

     

    You  can query the usm_subscription_detail table to get the individual status  for the line items

     

    Thanks

    Chitra