Clarity Service Management

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Archiving and purging

  • 1.  Archiving and purging

    Posted 02-01-2019 02:20 AM

    Hi Team,

     

    Thanks for the early response received which was useful.I had query regarding the archive/purging,as I had done the activity but still I can see 15 incidents which are not getting archived/purged.Need assistance regarding it.

     

     

    Thanks,

     Sohail



  • 2.  Re: Archiving and purging

    Posted 02-01-2019 08:05 AM

    My two cents,

    The only reason I can assume is those 15 tickets may have some parent ticket attached. Unless the parent ticket purged, the child tickets can't be.

     

    Thanks

    ArunavaS



  • 3.  Re: Archiving and purging

    Posted 02-01-2019 10:56 AM

    Are they templates?



  • 4.  Re: Archiving and purging

    Posted 02-01-2019 02:13 PM

    SS00553218 ...........

     

    The ARCPUR.LOG and STDLOG would provide clues during the archive process as to why these tickets could not be archived.



  • 5.  Re: Archiving and purging

    Posted 02-04-2019 05:11 AM

    Hi Sohail,

     

    Have a look at this KB article that may help to archive the individual\specific tickets:

     

    Troubleshooting Archive and Purge, and specifying - CA Knowledge 

     

    ===

    Kind Regards,

    Brian