update contact using SOAP or Rest

[Kunal Gaurav]

Hi Team ,

 

Can we update the contact access type using SOAP or Rest API ?

[Chi Chen]

Kunal, I don't see why you can't do that. You mean you need an example xml stream? Thanks _Chi

[Kunal Gaurav]

Could you help me with some examples. 

[Chi Chen]

This is an XML example "

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://www.ca.com/UnicenterServicePlus/ServiceDesk">
<soapenv:Header/>
<soapenv:Body>
<ser:updateObject>
<sid>996057484</sid>
<objectHandle>cnt:6D4C0599E7072E4C922BF31401615E74</objectHandle>
<attrVals>
<string>access_type</string>
<string>10002</string>
</attrVals>
<attributes>
</attributes>
</ser:updateObject>
</soapenv:Body>
</soapenv:Envelope>

"

the user handle can be obtained by calling getHandleForUserid() and 10002 means Administration access type and 

this is a sample list of the access types 

{ "10002" ,"Administration" }
{ "300001" ,"CMDB Administrator" }
{ "300002" ,"CMDB Analyst" }
{ "300003" ,"CMDB User" }
{ "10024" ,"Crawler" }
{ "10004" ,"Customer" }
{ "10005" ,"Employee" }
{ "10009" ,"IT Staff" }
{ "10013" ,"Knowledge Management" }
{ "10014" ,"Process Management" }
{ "10010" ,"Service Desk Management" }
{ "10008" ,"Service Desk Staff" }
{ "10021" ,"Super Admin" }
{ "10023" ,"Support Automation Admin" }
{ "10022" ,"Support Automation Analyst" }
{ "10020" ,"Vendor Staff" }

[Chi Chen]

This is just an example, including the access type list. There are many ways to get the list...from command prompt or do another WS call. And this example is for soap WS. 

[Kunal Gaurav]

thanks from quick response. if you have any technical guide around this subject please share