Clarity Service Management

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Replacing a file in the Quick Upload repository

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  • 1.  Replacing a file in the Quick Upload repository

    Posted 05-10-2018 05:01 PM

    I need to replace a file in the Quick Upload repository and I get the following message.

    I am the Administrator



  • 2.  Re: Replacing a file in the Quick Upload repository

    Posted 05-10-2018 05:34 PM

    Patsy.............

     

    Please check the ADMINISTRATION Access Type (SECURITY AND ROLE MANAGEMENT -> ACCESS TYPES) and ensure that the '3. ROLES' tab has values for the different roles specified (i.e. Command Line Utility Role)



  • 3.  Re: Replacing a file in the Quick Upload repository

     
    Posted 05-10-2018 05:37 PM

    Hello Patsy, please look at your Access Type, Roles Tab, there are 5 Role fields are they all set to Administrator, if not please set and try again.

    If this does not help, please open a support case.

     

    Regards,

    Richard



  • 4.  Re: Replacing a file in the Quick Upload repository
    Best Answer

    Posted 05-11-2018 07:48 AM

    Opened a support case.  Thank you



  • 5.  Re: Replacing a file in the Quick Upload repository

    Posted 11-08-2018 09:54 AM

    This was resolved via DE41450  defect (part of 14.1.05.1 too )

     

    _R



  • 6.  Re: Replacing a file in the Quick Upload repository

    Posted 05-10-2018 05:37 PM

    Patsy, you may have a data partition for this role? And were you able to upload file to this repository? Thanks _Chi



  • 7.  Re: Replacing a file in the Quick Upload repository

    Posted 05-11-2018 07:47 AM
      |   view attached

    Hi,

    It has been awhile since we worked on anything together.  Hope you are doing well.  I did change my data partition to match the other administrator who can replace the file.  We are trying to let the customer replace the file on their own but I can’t figure out what permissions they need.

     

    Thank you