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CA Service Management received a Market Leader rating in industry analyst firm Research in Action's recently updated ITSM / ESM Vendor Selection Matrix: The Top 20 Global Vendors 2018. CA was rated #2 overall, 2nd in Execution and 3rd in Strategy across the top 20 ITSM solutions.
What's more important is that this industry analyst's rating methodology is different from that employed by other analyst firms in that their ratings do not rely on vendor input (vendor survey responses, videos, briefings,...). Instead, Research in Action surveys 1,500 IT shops and bases their rating on the customer responses and their own research, thus reducing, or maybe eliminating vendor bias in the ratings. Take a look at the Full Report, where you will see how each vendor did in 8 criteria and learn about several trends impacting the future of ITSM. Enjoy!