CA Service Management

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  • 1.  New Rule in Archive & Purge

    Posted May 08, 2018 06:43 AM

    Dear All,


    I want to create new rule in Archive & Purge & I want all the tickets older then 5 years deleted/removed and purged. because we don't required anymore. how can I do that please help.

  • 2.  Re: New Rule in Archive & Purge
    Best Answer

    Posted May 08, 2018 06:49 AM

    Create a new Purge rule in SDM and set the 'Days Inactive' to the necessary number of days to cover 5 years - How to Archive and Purge Historical Data - CA Service Management - 14.1 - CA Technologies Documentation 

  • 3.  Re: New Rule in Archive & Purge

    Broadcom Employee
    Posted May 08, 2018 09:15 AM

    Ahmer, one caution...doing one shot for 5 years inactive tickets could clog the SDM if you have a lot of tickets. You may consider incremental archive/purge like do one for older than 8 years, next one for 7 years and so on. Thanks _Chi