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UIM ticket is not assigning automatically.

  • 1.  UIM ticket is not assigning automatically.

    Broadcom Employee
    Posted 06-10-2018 12:44 PM

    Hi Team,

    In my UIM for critical status which are more than 5 minutes they are automatically raised in Service Desk as incident tickets. 

    I need to assign them automatically in to particular user group in to Service desk.

    Please suggest me best steps how to resolve the requirement. 

     

    Thanking you and best regards,

    Jagatjyoti Dash



  • 2.  Re: UIM ticket is not assigning automatically.

    Posted 06-11-2018 09:18 AM

    Hi Jagatjyoti,

     

    You could use a data-partition, a template or auto event on the SDM side to set the group on your UIM tickets.

     

    Has this worked before or is this the first time you attempt this?

     

    ===

    Kind Regards,

    Brian