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CA Service Desk 17.1 with ServiceNOW integration

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  • 1.  CA Service Desk 17.1 with ServiceNOW integration

    Posted 06-08-2018 11:13 AM

    Hello everyone,

    I have a question about the integration of CA Service Desk 17.1 with ServiceNOW.

    currently exists an integration connector by default?
    If it exists, where can I get it?

    or integration is only possible through web service developing an own connector?


    I will be very grateful for your response.
    Regards,
    Marco V



  • 2.  Re: CA Service Desk 17.1 with ServiceNOW integration
    Best Answer

    Posted 06-08-2018 11:59 AM

    Marco, I am not aware there is an out of box integration/connector for ServiceNOW for SDM 17.1 so yes most likely you would need to write your own connector using web service API. Thanks _Chi



  • 3.  Re: CA Service Desk 17.1 with ServiceNOW integration

    Posted 06-15-2018 08:53 AM

    Marcoaldama 

    Do you have any further questions regarding this topic?