CA Service Management

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  • 1.  Changing the "Service Provider" Tenant

    Posted Aug 21, 2018 06:53 PM

    To overcome an issue we are considering changing the Tenant marked as "Service Provider" from the "root" one at depth 0 to one at depth 1.


    Does any one know of any negative impact of doing this?


    We are on r12.6.



  • 2.  Re: Changing the "Service Provider" Tenant

    Broadcom Employee
    Posted Aug 22, 2018 04:43 PM

    Alan, very few of us have a 12.6 install now so we can't tell. However, if I were you I would do this in the test env first. When you have many tenants and have a hierarchy there could be some unexpected issues. You said "to overcome an issue..." may we know what issue it is?  Maybe address that issue is easier than change the service provider. Thanks _Chi

  • 3.  Re: Changing the "Service Provider" Tenant

    Posted Aug 22, 2018 04:53 PM

    Hi Chi,


    Our issue is the one we did a posting about the other week, with title "Multi-Tenancy Issues with Second-Most-Deep SubTenant". Any help with that situation would certainly be the most useful to us.


    This posting was looking at one "Plan B" and it would be a great help to know if anyone has actually tried changing their "Service Provider" Tenant before (especially to one that is not at the top-level) and if that caused any problems.


    Thanks, Alan