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Disaster Recovery in CA Service Desk Manager (ITSM)

  • 1.  Disaster Recovery in CA Service Desk Manager (ITSM)

    Posted Sep 18, 2018 08:53 PM

    Hello Everyone,


    We've received a few general questions on "Disaster Recovery" for CA Service Desk Manager, so I thought I'd write up an introductory guide.


    KB000115305 - How to perform Disaster Recovery for CA Service De - CA Knowledge 


    It is by nature a very general guide. It is NOT step-by-step instructions.


    Still, it may help sites new to disaster recovery, and serve as a starting point to plan out the disaster recovery journey.

    At the very least, if your manager says "Give me a DR plan for Service Desk!" you'll have a starting point for the conversation.


    I hope you find it useful, and if you have comments on Disaster Recovery, please post them to this thread.

    Whether it be suggestions, or your own experiences. What went well? What didn't? What would you change? Does anyone have a sample run sheet that they'd be willing to share? Anything to do with DR, feel free to put it here.  


    Thanks, Kyle_R.