CA Service Management

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CA SDM query

  • 1.  CA SDM query

    Posted 08-02-2018 07:26 AM

     If we have to the knowledge articles of a particular group in CA SDM(Service Desk Manager), how we can pull from Database ? Please suggest.



  • 2.  Re: CA SDM query

    Broadcom Employee
    Posted 08-02-2018 09:06 AM

    pallavi.anand 

    Please check the following document for steps on how to extract Knowledge Documents from CA SDM

    How do to export knowledge documents using the pdm - CA Knowledge 



  • 3.  Re: CA SDM query

    Posted 08-02-2018 09:39 AM

    I have checked the document but got no luck.There is one specific group for which we need to export the knowledge documents.For eg: if the group name is L3 Command centre,then what should be the query to export all the documents related to this group? 



  • 4.  Re: CA SDM query

    Broadcom Employee
    Posted 08-02-2018 09:24 AM

    Pallavi, knowledge document export is based on template and I hope you mean template when you said a particular group. Also, I would like to point out that you could use "Additional Filter" if you want further filter the export. Thanks _Chi



  • 5.  Re: CA SDM query

    Posted 08-02-2018 09:39 AM

    I have checked the document but got no luck.There is one specific group for which we need to export the knowledge documents.For eg: if the group name is L3 Command centre,then what should be the query to export all the documents related to this group? 



  • 6.  Re: CA SDM query

    Broadcom Employee
    Posted 08-02-2018 09:46 AM

    can you let us know more about "documents related to L3 Command Center"? For example, from a document, what field displays L3 Command Center.