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Problem with ticket windows after 14.1 - 17.1 Upgrade

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  • 1.  Problem with ticket windows after 14.1 - 17.1 Upgrade

    Posted 12-08-2018 01:14 PM

    Hello,

     

    I recently upgrade my 14.1CUM2 to 17.1.01 SDM and now everytime i click "edit" on a ticket the window seems like this:

     

     

    All fields are gone when you click edit.. Anyone has seen something like this?

     

     

    Regards.



  • 2.  Re: Problem with ticket windows after 14.1 - 17.1 Upgrade

    Broadcom Employee
    Posted 12-10-2018 09:14 AM

    JasonLLM ...........

     

    Have you tried removing any form customizations in NX_ROOT\site\mods\www and running PDM_WEBCACHE to see if the issue persists?



  • 3.  Re: Problem with ticket windows after 14.1 - 17.1 Upgrade

    Broadcom Employee
    Posted 12-10-2018 09:46 AM

    Also remember to clear/delete browser cached files/contents.



  • 4.  Re: Problem with ticket windows after 14.1 - 17.1 Upgrade

    Posted 12-11-2018 08:49 AM

    Hi Jason

     

    I recommend you do the following


    1 open the web screen painter on the server and look for the form detail_cr for the request and detail_in for the incidents.
    2 Once opened click on the menu file and select open the form in the standard version
    3 replace the content of the form in your form and save
    4 publish the form
    5 open a powersheell or cmd with administrator privileges and execute the following commands
    pdm_refresh
    pdm_webcache

     

    note. sometimes the browser stores the old form for this we must delete the forms of it on computer clients



  • 5.  Re: Problem with ticket windows after 14.1 - 17.1 Upgrade
    Best Answer

    Posted 12-12-2018 07:45 AM

    Hello Community,

     

    The problem was caused for installing the 17.1 rollup patch to a plain 17.0 install.

     

    Regards.