Hi Jason
I recommend you do the following
1 open the web screen painter on the server and look for the form detail_cr for the request and detail_in for the incidents.
2 Once opened click on the menu file and select open the form in the standard version
3 replace the content of the form in your form and save
4 publish the form
5 open a powersheell or cmd with administrator privileges and execute the following commands
pdm_refresh
pdm_webcache
note. sometimes the browser stores the old form for this we must delete the forms of it on computer clients