We just had a webengine restart apparently on its own. Does anyone know what would cause that?
Patsy, there are many reasons a webengine restarts and I think the best place to get some idea is to check stdlog and OS env log. Thanks _Chi
I have been going over stdlogs. When in the OS would cause Service Desk to restart the webengine?
if webengine crashes there should be something in the event view.
Reasons like some run away custom/system spel code, some weird string etc.
This is from the Windows log
Faulting application name: webengine.exe, version: 188.8.131.52, time stamp: 0x5aaeda9dFaulting module name: webengine.exe, version: 184.108.40.206, time stamp: 0x5aaeda9dException code: 0xc0000005Fault offset: 0x0024464cFaulting process id: 0x2b64Faulting application start time: 0x01d4e61aa3d74bedFaulting application path: C:\PROGRA~2\CA\SERVIC~1\bin\webengine.exeFaulting module path: C:\PROGRA~2\CA\SERVIC~1\bin\webengine.exeReport Id: 725f151f-548e-11e9-8114-005056b27aa3Faulting package full name: Faulting package-relative application ID:
yes webengine crashed but without crash dump the windows event log alone can't tell why.
maybe it is time to work with Broadcom Support to enable crash dump so next time it happens Broadcom DEV can help review the crash dump?
Perhaps the WebEngine process reached its 2GB memory usage and crashed as a result.
Do you have interval logging enabled to check to see how much memory the process was using?