CA Service Management

 View Only
  • 1.  Customer search

    Posted Jun 12, 2018 04:47 PM



    On the create a new request window, you search the customer through the last name, first name.. is there a way i can set that search with the Contact ID of the customer?




  • 2.  Re: Customer search
    Best Answer

    Broadcom Employee
    Posted Jun 12, 2018 05:33 PM

    Jason, when click on the link, the contact search does have user id search field. And if you mean auto suggestion, then it would be a different would need to change the cnt object common name from combo_name to userid and doing this could have some unexpected issues so we don't recommend. Thanks _Chi

  • 3.  Re: Customer search

    Broadcom Employee
    Posted Jun 15, 2018 08:49 AM



    Do you have any further questions on this topic?

  • 4.  RE: Customer search

    Posted Jan 29, 2020 09:04 AM
    Edited by J W Jan 29, 2020 02:56 PM

    If you enter a backslash ( \ ) followed by the userid of the contact in the Affected End User field and then TAB or otherwise move the focus out of the field; Service Desk will lookup the contact by userid.

    In the Affected End User field enter a backslash followed by the userid of the contact and then TAB out of the field. TAB out of the field and it will lookup the contact:

    Results of lookup.


    "No matter where you go, there you are." - TAoBB:AtED