Jason,
If you enter a backslash ( \ ) followed by the userid of the contact in the Affected End User field and then TAB or otherwise move the focus out of the field; Service Desk will lookup the contact by userid.
Screenshots:
J.W.
------------------------------
"No matter where you go, there you are." - TAoBB:AtED
------------------------------
Original Message:
Sent: 06-12-2018 04:47 PM
From: Jason Lara
Subject: Customer search
Hello,
On the create a new request window, you search the customer through the last name, first name.. is there a way i can set that search with the Contact ID of the customer?
Regards.