CA Service Management

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Customer search

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  • 1.  Customer search

    Posted 06-12-2018 04:47 PM



    On the create a new request window, you search the customer through the last name, first name.. is there a way i can set that search with the Contact ID of the customer?




  • 2.  Re: Customer search
    Best Answer

    Broadcom Employee
    Posted 06-12-2018 05:33 PM

    Jason, when click on the link, the contact search does have user id search field. And if you mean auto suggestion, then it would be a different would need to change the cnt object common name from combo_name to userid and doing this could have some unexpected issues so we don't recommend. Thanks _Chi

  • 3.  Re: Customer search

    Broadcom Employee
    Posted 06-15-2018 08:49 AM



    Do you have any further questions on this topic?

  • 4.  RE: Customer search

    Posted 01-29-2020 09:04 AM
    Edited by J W 01-29-2020 02:56 PM

    If you enter a backslash ( \ ) followed by the userid of the contact in the Affected End User field and then TAB or otherwise move the focus out of the field; Service Desk will lookup the contact by userid.

    In the Affected End User field enter a backslash followed by the userid of the contact and then TAB out of the field. TAB out of the field and it will lookup the contact:

    Results of lookup.


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