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Employee interface Live Chat doesn't install client

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  • 1.  Employee interface Live Chat doesn't install client

    Posted 05-31-2018 11:43 AM

    After upgrading to 17.1 when an employee clicks the Live Chat link, the Support Automation Live Chat Launch window comes up and enter a description and click Continue.  The Live support page comes up and then click Run.  The windows CA SupportAutomation Controller Application "Do you want to allow this app to make changes to your device" comes up and I click Yes and then nothing happens except the mouse cursor just keeps spinning.  We discovered that a  CA Support Automation Controller Application (32 bit) and SoftwareUpdate Module (32 bit) keep starting and stopping in the Processes list.



  • 2.  Re: Employee interface Live Chat doesn't install client
    Best Answer

    Broadcom Employee
    Posted 05-31-2018 12:00 PM

    Kevin,

     

    Check out this document. I think you're running into an issue related to this same behavior:

     

    With Support Automation (SA) "Web Chat" enabled, i - CA Knowledge 



  • 3.  Re: Employee interface Live Chat doesn't install client

    Posted 05-31-2018 12:46 PM

    Thanks Alex.  That worked.