CA Service Management

Expand all | Collapse all

How to block file extension in CA Service Desk

  • 1.  How to block file extension in CA Service Desk

    Posted 12-13-2018 04:59 AM

    Hello

     

    In service desk how to block other extension (.exe,mse,.vbs,.vb,.py,.dll,.tmp,.ink) in attachment. User can only upload (.pdf,.doc,docx) files.

     

     

    thanks

    Manish



  • 2.  Re: How to block file extension in CA Service Desk

    Posted 12-13-2018 08:18 AM

    Hi Manish,

     

    On the definition of the attachment repository, there is a field called "Prohibited File Types". The defines the file extensions that users may not upload to the repository.

     

    If the value in this field begins with an exclamation point (!), these file types are allowed in the current repository. For example, a value of jpg,gif in the list denotes that files with .jpg and .gif extensions are prohibited in the repository. However, a value of !jpg,gif denotes that only files with .jpg and .gif extensions are allowed in the repository.

     

    ===

    Kind Regards,

    Brian



  • 3.  Re: How to block file extension in CA Service Desk

    Posted 12-13-2018 08:31 AM

    Hi Manish,

     

    In addition to Brian's comment, you can see this illustrated at below document:

     

    Unable to insert an image to a knowledge document - CA Knowledge 

     

    Rep_setting.jpg

    Regards,

    Roberto



  • 4.  Re: How to block file extension in CA Service Desk

    Posted 01-03-2019 11:18 AM

    manishkmr2480 ...........

     

    Do you require any further assistance on this topic/thread?

     

    If not, please mark one of the provided answers as CORRECT so that this thread can be closed.



  • 5.  Re: How to block file extension in CA Service Desk

    Posted 01-04-2019 05:24 AM

    Thanks to all for support.

     

    Regards

    Manish