We are trying to set up mail eater but must connect to port 993 instead of 143. According to the document found here: https://comm.support.ca.com/kb/unable-to-connect-maileater-to-mail-server-via-ssl-port-995/kb000031773
it is unable to use port 995 due to a requirement Service Desk Manager to create a 'non secure based connection, then start a TLS connection.' Was port 995 used as an example for any port substitution or was it just that port?
Which release of SDM is this? with 17.1 we can do SSL port too.
We are currently running 14.1 in production and have 17.0 in test. Was SSL introduced in 17.1?
With 14.1, yes, SDM uses STARTTLS approach (but not native SSL support) which is normally supported on non SSL ports of a mail server. So yea, unfortunately you'll have to use the approach documented in the link that you have found earlier already
17.1 does support native SSL mode too, and so 993 should be OK
Thank you for clearing that up! I will inform the business owner.