CA Service Management

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  • 1.  Jaspersoft Ldap mapping issue

    Broadcom Employee
    Posted Jun 20, 2018 10:14 AM
      |   view attached

    Hi All

    I did the configuration and put the servicemanagement section as below in red.

    Now the jasper is working but still users are not mapped with the servicemanagement organization hence the users are not able to see any kind of adhoc view, report or dashboard within the servicemanagement.

    file is attached

    seeking help


    <bean id="ldapExternalTenantProcessor" class="" parent="abstractExternalProcessor">

            <property name="ldapContextSource" ref="ldapContextSource"/>

            <property name="multiTenancyService"><ref bean="internalMultiTenancyService"/></property>

            <property name="excludeRootDn" value="true"/>

                                 <property name="defaultOrganization" value="servicemanagent"/>

            <!--only following LDAP attributes will be used in creation of organization hierarchy.

                    Eg. cn=Smith,ou=Developement,o=Jaspersoft will produce tanant Development as child of

                    tenant Jaspersoft (if excludeRootDn=false) as child of default tenant organization_1-->

            <property name="organizationRDNs">









            <property name="rootOrganizationId" value="organization_1"/>

            <property name="tenantIdNotSupportedSymbols" value="#{configurationBean.tenantIdNotSupportedSymbols}"/>

  • 2.  Re: Jaspersoft Ldap mapping issue

    Broadcom Employee
    Posted Jun 21, 2018 03:57 PM


    Based on the info provided, it looks like you have misspelled the word 'servicemanagement' in the applicationContext-externalAuth-LDAP-mt.xml file.

    Please correct the spelling and restart the JasperSoft Tomcat service and see if the issue persists

  • 3.  Re: Jaspersoft Ldap mapping issue
    Best Answer

    Broadcom Employee
    Posted Jun 22, 2018 01:08 PM


    It looks like this is related to the CA Support case we worked on and closed out yesterday. Were you able to get past this issue as well, or are you still having issues mapping users to the servicemanagement organization?

  • 4.  Re: Jaspersoft Ldap mapping issue

    Broadcom Employee
    Posted Jun 25, 2018 09:26 AM


    Do you still require assistance on this topic?