CallBack Dropdown Customization

[Arunava Saha]

Hello Experts,

 

We have a situation to modify the CallBack drop-down on detail_in.htmpl and detail_cr.htmpl file. By OOTB in the callback drop-down we have selection options for : In one day / In two days/ In one week/ Other... . According to the selection it calculates the time-span in seconds and auto convert the same on date. For example if we select : In one day, the callback field will automatically calculate and save the date for tomorrow.

 

The same way we need to add another option for In three days . When I tried that in HTMPL it shows undefined in the dropdown selection. Looks like there is some javascript function which playing the conversion role from seconds to a meaningful text. May I have a suggestion here on how to add a new dropdown value under CallBack dropdown?

 

[Legacy User]

hi,

dropdown defined on detail form looks like:

detailDateDropdown("Call Back Date/Time", "call_back_date", 1, 20,
                      "$args.REQUIRED_call_back_date",
                      "SET.call_back_flag",
                      86400, msgtext("In_one_day"),   // In one day
                      172800, msgtext("In_two_days"),  // In two days
                      604800, msgtext("In_one_week")); // In one week

so it should be easy to add one more value:

detailDateDropdown("Call Back Date/Time", "call_back_date", 1, 20,
                      "$args.REQUIRED_call_back_date",
                      "SET.call_back_flag",
                      86400, msgtext("In_one_day"),   // In one day
                      172800, msgtext("In_two_days"),  // In two days
                      (3 * 24 * 3600), "In three days",  // In three days
                      604800, msgtext("In_one_week")); // In one week

 

PS: if you want to use msgtext alias like:

msgtext("In_three_days")

you need to add it into message array located in \wwwroot\scripts\msg_cat.js.

 

Regards,

Timur Alimov

[Gordon Preston]

There is a KB article that  addresses this:

 

Within CA SDM, how can I add a new entry to the Call Back Date/Time dropdown on the Incident/Request/Problem/Change detail pages for selecting the Call Back date? 

 

Regards,

Gordon

[Maheshwar Kusuma]

Great find Gordon. That's pretty much a details document and crisp to understand.

 

Thanks.

[Arunava Saha]

That was exact my requirement. Thanks much Gordon_Preston

 

Thanks

ArunavaS