I have added the "Administration tab - Service Desk Administrator" tab to a role that will have limited admin access. This tab is a good fit but is missing some functions I need. For example, it contains the Change Order> Workflow Tasks options but is missing the same options under Requests/Incidents/Problems. How can those functions be added?
You can customize the menu that is linked to the tab and add more link/menu entries. Look in the Roles Management section, under Menu Trees and find the menu linked to the tab, then edit it.
There are a few steps to get a new menu tree, and the OOTB menu trees cannot be editted. The asiest way is to make a copy of an existing one and then you can customize it to suit your needs. I needed to create a limited function Admin tab for out ITSM support team. The OOTB admin tabs either had too many optiond available or not everything we needed. Creating a new Admin tab was the answer. These are the steps: