How to update a pending action in Service Catalog via webservice?

[Albino]

Hi everyone!

 

I need to develop a microservice that allow make approvals by a chat bot. In the first step i show to the user all pending approvals assigned to his, using the method "getPendingActions". The next step is update the selected pending action to completed with approval or rejection, but i dont found a method to perform this action.

 

Do anyone knows how i can get this?

 

Request - getPendingActions

Response - getPendingActions

[Iain Lambert]

Are you looking for the updateRequestItemStatus method? Preferably after performing takePendingAction to own the action first?

[Albino]

It is possible to grant permission to a system user to consult pending actions assigned to another user?

 

When i try to get the pending actions using the system user the RequestService returns this:

 

<faultstring>Exception occured because Logged in user has not been assigned this pending action or if it's assigned then Logged in user is not part of the group.</faultstring>

[Iain Lambert]

Hi - if you use the takePendingAction method you'll be able to take the ownership and perform it.

[Maheshwar Kusuma]

You might want to provide the relevant information for the below SOAP request and get the results as mentioned by IainLambert

 

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:takePendingAction soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
         <sessionID xsi:type="xsd:string">?</sessionID>
         <requestID xsi:type="xsd:int">?</requestID>
         <objectID xsi:type="xsd:int">?</objectID>
         <objectGroupID xsi:type="xsd:int">?</objectGroupID>
      </ser:takePendingAction>
   </soapenv:Body>
</soapenv:Envelope>

[Albino]

I tried by this way, but the ws response indicate that the system user have not access to this registres, even with admin privileges on the Business Unit.

 

REQUEST:

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com">
<soapenv:Header/>
<soapenv:Body>
<ser:takePendingAction soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
<sessionID xsi:type="xsd:string">aff28b12-8e98-4e73-acfe-b85cfc9ab508</sessionID>
<requestID xsi:type="xsd:int">38852</requestID>
<objectID xsi:type="xsd:int">12399</objectID>
<objectGroupID xsi:type="xsd:int">5</objectGroupID>
</ser:takePendingAction>
</soapenv:Body>
</soapenv:Envelope>

 

RESPONSE:

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server.generalException</faultcode>
<faultstring>Exception occured because Logged in user has not been assigned this pending action or if it's assigned then Logged in user is not part of the group.</faultstring>
<detail>
<ns1:exceptionName xmlns:ns1="http://xml.apache.org/axis/">com.ca.usm.soap.axisInterfaces.InvalidUserException</ns1:exceptionName>
<ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">UDACAITSMAP03</ns2:hostname>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>