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CA Service Catalog group of approvers

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  • 1.  CA Service Catalog group of approvers

    Posted 06-27-2018 03:34 AM

    Hello everyone,

     

    I've a question regarding CA Service Catalog and CA USS where I need to configure approval process where in EEM users are populated into groups and where to that groups supervisor/manager is a group of people.

     

    So the idea is when end user opens a request via USS, the "manager" or "approver" should be a group of people. Is this possible by creating a policy on Service Catalog, and if yes how can be this done, or maybe some idea how to accomplish this kind of approval process?

     

    Kind Regards,

     

    Domagoj



  • 2.  Re: CA Service Catalog group of approvers
    Best Answer

    Broadcom Employee
    Posted 07-02-2018 09:20 AM

    Good Afternoon Domagoj.

    The below link shows you informaiton on a CA Service Catalog Policy.
    https://docops.ca.com/ca-service-management/14-1/en/using/request-management/request-management-using-ca-service-catalog/request-management-from-an-administrator-perspective/use-policies-to-manage-requests#UsePoliciestoManageRequests-EnablePolicyRulesandActionsforCAProcessAutomation
    Used/running for 'simple' approval process.

    When you need more complex assigment, as in your question, you need to run a PAM process.
    To retrieve the group members(from EEM) and select a member of the group as the approver.

    Does this help you further?

    Kind regards, Louis.