Hello Team.
Working with CA Support finally we could install CA Service Desk 17.1 on SUSE Linux as well as CUM1 and CUM2 (Advance Availability). I would like to share some points to have into account:
- Installation media files must be copied locally into each SDM Server. Do not mount them, copy the content to a folder.
- "srvcdesk" user must be created locally on each SDM server with Admin rigths (can execute sudo su -).
- "/" directory must have al least 5 GB available, 10 GB recomended.
- Installation directory must be "/opt/CA/ServiceDesk", and it is a good a idea to create this directory before running the installation, and be aware that must be "CA" and "ServiceDesk" (case sensitive).
- "/tmp" directory must have at least 5 GB available.
- For SUSE Linux there is a known error about "Localization Resources", CA Support gave us an "applyptf.linux" file to be replaced into the ApplyPTF directory inside media files (was replaced also into the CUM1 and CUM2 patch files).
- Finally, installation must be executed with the ROOT user.
Regards,
Robin MORALES P.