Clarity Service Management

Expand all | Collapse all

Default area in self-service incident

Jump to Best Answer
  • 1.  Default area in self-service incident

    Posted 09-22-2017 09:46 AM

    Hi everyone,

     

    I think this is a simple issue, but I'm not figuring out how to do it. I would like to preload a default area (and make it read only) in self-service opening of a incident (most specifically, when the user is anonymous, but the condition is easier to do). Since the forms of self-service are more limited, are there any way to accomplish this? I've thought in editing home.htmpl file, but all code for opening a ticket is packed into a function called "prompt_for_knowledge" (which is located in an external javascript file).

     

    Any ideas?

     

    Thanks,

     

    Diogo



  • 2.  Re: Default area in self-service incident
    Best Answer

    Posted 09-22-2017 10:57 AM

    You could use a Data Partition constraint of type "Defaults" in the Employee Data Partition.



  • 3.  Re: Default area in self-service incident

    Posted 09-22-2017 02:48 PM

    Hi Lindsay_Estabrooks, it worked! Thanks!