Service Desk r17.1, PAM 4.3.02
Configured a number of Change Categories with PAM workflows.
Category A, B, C use Workflow 1.
Category D, E, F use Workflow 2.
Create a Change Order using Category A (Workflow 1 instance is launched). Then modify the Change to use Category D. Result is original Workflow 1 instance is aborted and Workflow 2 instance is launched.
Create a Change Order using Category B (Workflow 1 instance is launched). Then modify the Change to use Category C. Result is original Workflow 1 instance continues to run and NO new Workflow1 instance is launched.
Shouldn't the behavior be the same in both scenarios?