Hello everybody, somebody know how can I change a ticket status to POSTPONE? the changeStatus() method can make it? or there is another method to do that?
Plaese help me!
Yes you will want to use the changeStatus method, please find more info on this below:
Web Services Business Methods - CA Service Management - 17.1 - CA Technologies Documentation
Also be sure that the previous status to POSTPONE is a valid transition.
You can also use the updateObject() method.
Carlos, did Scott's suggestion of using the changeStatus() helped, or you looked for some xml script example? Thanks _Chi
Do you require any additional assistance on this topic?
If not, please mark one of the provided responses as correct so that this thread can be closed.