Hello Timur,
Thanks for the information.
We are having user ID as email id due to multiple ad's integrated with eem.
We have seen that multiple times, user entered wrong email id for the customer(user ID), by which ticket is not being created.
Now customer wants that even if customer entered wrong email id. A ticket should get created with default customer. I have already used in text_api file with default email values i.e. incident.customer=I'd value of default user.
But the issue still remain same. As soon as CA SD fetch the error that customer is not available in cnt, that email is not forwarded to text_api to get the default value and ticket is not created.
Any other ideas appreciated.
Thanks & Regards
Mayur Malhotra