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Best Practices for Customer Survey Scoring

  • 1.  Best Practices for Customer Survey Scoring

    Posted Sep 07, 2018 03:12 PM

    I am searching for best practices for incident survey scoring after they are submitted and pulled via reporting. We are looking for a way to generate a score for the survey to quickly determine if it requires more investigation and to consolidate trending information/statistics. Any ideas? I was really hoping for a scoring mechanism similar to the Risk Score given in Changes where a weight and percentage can be applied to individual questions. Any suggestions would be greatly appreciated!