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When I send an email of a knowledge document the images can not be displayed

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  • 1.  When I send an email of a knowledge document the images can not be displayed

    Posted 12-26-2017 11:18 AM

    Hi to all! it is normal that and user can not see the images from a knowledge document when is send it to him by email method?

     

    Thanks!!

     



  • 2.  Re:  When I send an email of a knowledge document the images can not be displayed

    Posted 12-27-2017 10:51 AM

    We had a similar incident for CA SDM 14.1 CP1 and it is a known error. You should open a new case with CA Support and ask for fix related to your current SDM release.

    Regards,

    JOHN



  • 3.  Re:  When I send an email of a knowledge document the images can not be displayed

     
    Posted 12-27-2017 10:52 AM

    Hello,

    I just verified, it seems it works with .jpg

    What is your image extension ?

    I have in the resolution added an image, choosed a .jpg file from disk

    Here is the output

    Best regards,

    Chris

     



  • 4.  Re:  When I send an email of a knowledge document the images can not be displayed

    Posted 12-27-2017 11:09 AM

    I think it depends on your Images repository configuration, default looks like this.

    It makes sense...

     

    Regards,

    JOHN



  • 5.  Re:  When I send an email of a knowledge document the images can not be displayed

     
    Posted 12-27-2017 11:07 AM

    Hello,

    Please also verify if in the received email you have to allow the content

    Best regards,

    Chris



  • 6.  Re:  When I send an email of a knowledge document the images can not be displayed

     
    Posted 12-27-2017 11:15 AM

    Hello

    Could you verify if you have this bar to click and make the image displayed ?



  • 7.  Re:  When I send an email of a knowledge document the images can not be displayed

    Posted 12-27-2017 01:17 PM

    Hello! thanks for the answers, I check again and only in gmail is where the image is not shown. for the other clients, the download box must be enabled.



  • 8.  Re:  When I send an email of a knowledge document the images can not be displayed

    Posted 12-27-2017 02:31 PM

    Wonder if the following Google article will help - Choose whether to show images - Computer - Gmail Help 



  • 9.  Re:  When I send an email of a knowledge document the images can not be displayed
    Best Answer

     
    Posted 12-27-2017 11:17 AM

    The email seems to contains the picture but not displayed. If you have outlook, verify this is unchecked



  • 10.  Re: When I send an email of a knowledge document the images can not be displayed

    Posted 01-02-2018 01:06 PM

    Walter.........

     

    Do you have any further questions regarding this thread?

     

    If not, please mark one of the answers as "correct" so that this thread can be marked as complete.