Hi Chirag, again, as I mentioned earlier, tenant is chosen based on the tenant of the affected end user. The affected end user/requestor is based on the "from" address on the email that is sent in. It matches the email address to the contact table and then creates the ticket under the tenant of that contact which sent the email. Thats why its working regardless of whether you use the UUID or the Name because its using the from address and putting the ticket under that user's tenant. Additionally, end users will ONLY be able to create tickets via email under their own tenant. Only an analyst that has rights to create a ticket under a contact for another tenant would be able to do that.
Thanks,
Jon I