Clarity Service Management

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Highlight Specific Tickets Within Incident List Queue

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  • 1.  Highlight Specific Tickets Within Incident List Queue

    Posted 09-18-2018 11:57 AM

    Is there a way for me to have specific call tickets highlighted or flagged on the Incident List page/form? Can it be done using a stored query on the scoreboard or custom code within the list_cr form file itself?

     

    This would be something similar to the VIP function but I want it to be highlighted or flagged based upon a category and not a person.

     

     

     

    For example:

    If call ticket category = "Delivered to Wrong Store" then highlight (color=yellow) 

     

     

     

    thank you

    Katherine



  • 2.  Re: Highlight Specific Tickets Within Incident List Queue
    Best Answer

    Posted 09-18-2018 01:52 PM

    TheKatherine 

    Perhaps the following Community Post will point you in the right direction

    Different color to a form field