Is there a way for me to have specific call tickets highlighted or flagged on the Incident List page/form? Can it be done using a stored query on the scoreboard or custom code within the list_cr form file itself?
This would be something similar to the VIP function but I want it to be highlighted or flagged based upon a category and not a person.
If call ticket category = "Delivered to Wrong Store" then highlight (color=yellow)
Perhaps the following Community Post will point you in the right direction
Different color to a form field