When I click 'Report an Issue' and submit ticket on USS, after that I click to view all 'Open Incident' link on USS and click 'Make it urgent!' in ticket but this function doesn't work. And I choose category when submit ticket, I click to view ticket details in 'Open Incident' link but doesn't show category. It show message 'category: null.' My environment: CA Service Management r17.0 Components: CA Service Desk, CA Unified Self-Service, CA Service Catalog and CA Process Automation This environment is Production.
Please help me to resolve this problem.
Thanks and Regards,
Looks like you are working with Kyle_R on this behavior via a CA Support case.
Once the solution has been identified, please post the solution to this thread so that other Community members can benefit.