CA Service Management

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  • 1.  Make it Urgent! function on USS

    Posted Aug 30, 2018 06:58 AM

    Hi All,


    When I click 'Report an Issue' and submit ticket on USS, after that I click to view all 'Open Incident' link on USS and click 'Make it urgent!' in ticket but this function doesn't work. And I choose category when submit ticket, I click to view ticket details in 'Open Incident' link but doesn't show category. It show message 'category: null.' My environment: CA Service Management r17.0 Components: CA Service Desk, CA Unified Self-Service, CA Service Catalog and CA Process Automation This environment is Production.



    Please help me to resolve this problem.


    Thanks and Regards,


  • 2.  Re: Make it Urgent! function on USS

    Broadcom Employee
    Posted Sep 21, 2018 12:01 PM


    Looks like you are working with Kyle_R on this behavior via a CA Support case.

    Once the solution has been identified, please post the solution to this thread so that other Community members can benefit.