Change the color of comments in logs

[Mayur Malhotra]

Hello ,

 

I want to change the color of comments from other logs in CA Service Desk logs section of Incident/problem/request tickets.

Currently default color is blue, Can we change the color from blue to any other color.

 

Thanks

MM

[TURKER KARA]

Hi Mayur,

 

It's possible by customization. you can customize list_alg.htmpl page like following;

 

1. define a fmtFunc on list_alg.htmpl

 

Function setColor(value) {
 if (value == "Yorum Eklendi") //Yorum Eklendi = Log Comment
 rs.data("<span style='color: red'>"+value+"</span>")
 else
 rs.data(value);
}

 

set the function to ftmfunc attribute on lsCol  which you define attr=type like following

 

<PDM_MACRO name=lsCol hdr="Tipi" attr=type fmtfunc=setColor link=yes sort=no>

 

sample screen;

 

 

Best Regards,

Türker

[Mayur Malhotra]

Hello Turker,

 

Thanks for sharing the java script code for the list.alg.htmpl form.

 

I have added the below

Function setColor(value) {
 if (value == "Log Comment") //Yorum Eklendi = Log Comment
 rs.data("<span style='color: red'>"+value+"</span>")
 else
 rs.data(value);
}

 

<PDM_MACRO name=lsCol hdr="Type" attr=type fmtfunc=setColor link=yes sort=no>

 

I am getting blank screen at the logs section.

 

Please share your inputs on the same.

[Mayur Malhotra]

Thanks for the solution. I resolved by replacing capital F of function to small f.

 

Thanks Turker.

 

Can you also provide some logic to include contact.userid=="abc" in same if condition like below

if (value == "Log Comment" && analyst.userid == "abc") 

this is not working as of now. I have also used as var analystID = "$args.QBE.EQ.analyst.userid"; and used as below condition

if (value == "Log Comment" && analystID == "abc")

But this is also not working.

 

Thanks

Mayur