CA Service Management

Expand all | Collapse all

Knowledge Management Attributes

  • 1.  Knowledge Management Attributes

    Posted 06-14-2017 06:32 AM

    Afternoon

    When creating and completing a Knowledge Document, there is an option to Disregard Life-Cycle Policies. 

    1. What happens when this is not selected.

    2. Where are the Life-Cycle Policies?

    3. How do they differ and affect the information that you have supplied for the management of this document with regards to its availability date, review date and retire date.

     

    Regards

    Chris Saunders



  • 2.  Re: Knowledge Management Attributes

    Posted 06-14-2017 08:27 AM

    Hi Chris, here are some answers on these:

     

    1. What happens when this is not selected.

    ANSWER: then the document will remain published forever, until someone manually reviews it and decides if its still relevant or should be retired.

     

    2. Where are the Life-Cycle Policies?

    ANSWER:  They control the cycle by which documents should be reviewed and possibly retired.  It partially automates the process - what it will do is send out a reminder for review, and can also unpublish a document until its reviewed and re-published (depending on how you have the life-cycle set up).

     

    3. How do they differ and affect the information that you have supplied for the management of this document with regards to its availability date, review date and retire date.

    ANSWER: Those dates are the dates that the lifecycle policy will use and apply - meaning for example, lets say a document has an availability date of 6/15/2017, a review date of 6/15/2018, and a retire date of 7/15/2017 here is what would happen - (1) the document would be available on the system for users as of 6/15/2017.  (2) on 6/15/2018, it would notify the owner that the document needs to be reviewed.  (3) if the document is not reviewed, and thus the retire date is not updated, then the document would automatically be retired on 7/15/2018, and would no longer be available to end users unless it was re-published.

     

    Hope this helps,
    Jon I.