CA Service Management

 View Only
  • 1.  Ca Sdm issue

    Posted Jul 10, 2018 10:20 AM

    Hello All,


    Can anyone please suggest how to edit any incident or request from the back end in CA SDM?

    Suppose if we got a requirement to update the outage tabs of closed incident. How will we perform it?


    Any leads will be appreciated.


    Thanks in Advance.

  • 2.  Re: Ca Sdm issue
    Best Answer

    Broadcom Employee
    Posted Jul 10, 2018 10:48 AM

    Pallavi, you mean update the mdb table directly or do this thru web service call? Update the mdb call_req table directly may not be a good idea. You could use updateObject() WS call for the in object for those outage_detail_who, outage_detail_why, outage_detail_what, outage_reason_desc, outage_start_time, outage_end_time attributes. Thanks _Chi

  • 3.  Re: Ca Sdm issue

    Posted Jul 11, 2018 08:33 AM

    Hi Pallavi,


    You could also use pdm_text_cmd or Maileater to update those tickets.



    Kind Regards,


  • 4.  Re: Ca Sdm issue

    Broadcom Employee
    Posted Jul 11, 2018 08:53 AM

    Hi Pallavi,


    As suggested by Chi_Chen and Brian_Mathato its not recommended to update the information from backend unless if its necessary. However, Is your query resolved with their suggestions?


    You can also try using below command but with some caution as this might corrupt your DB with false data without any constraints.


    Below is the command usage info.


    pdm_userload -h
    usage: pdm_userload -f [filename | -]
            [-a (update all matching data)]
            [-c (check only, no change to data)]
            [-e (treat escapes literally)]
            [-h (help)]
            [-m (notify domsrvr of mass update)]
            [-n (no new ids)]
            [-v (verbose)]
            [-r (remove) | -u (update only)]
            [-x (use locale sensitive numeric input formats)]
            [-t Name or UUID of Tenant to replace tenant in tables that contain the column




  • 5.  Re: Ca Sdm issue

    Broadcom Employee
    Posted Jul 13, 2018 02:10 PM



    Did the information provided by Chi_Chen  and Brian_Mathato answer your question?


    If so, please mark one of the provided answers as Correct so that this thread can be closed.