Attachments not working in SDM 17.1 after upgrade

[KGerber.1]

After preforming an in place upgrade from 14.1 to 17.1, attachments aren't working.  I tested them last Friday before leaving the customer site and they worked.  But for some reason they are not working today.  I am not seeing anything in the logs to indicate what the issue may be.  I just get a "Failed to upload the file 'xxxxx'" message when trying to attach a new attachment and "Download Failed" when trying to view the one I attached last Friday.  Any ideas on where to start troubleshooting this?

[Paul Coccimiglio]

Kevin.......

 

Does PDM_STATUS show Tomcat as running?

 

Do other Tomcat functions (like Export) work?

[KGerber.1]

Hi Paul.  Yes export works and pdm_status shows all tomcat services running.

Thanks,

Kevin

[KGerber.1]

Just tried to attach one and see this in the log on the secondary server:

05/29 10:51:18.77 COR089XA202    web:COR089XA202:1    4280 ERROR        session.c             5319 No equal sign in arg "-----------------------------7e223612d0626"
05/29 10:51:18.77 COR089XA202    web:COR089XA202:1    4280 ERROR        session.c             4748 Error parsing cgi POST string "ENV_HTTP_USER_AGENT=Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko&ENV_REMOTE_HOST=172.29.212.164&ENV_REMOTE_USER=&ENV_REQUEST_METHOD=POST&ENV_SCRIPT_NAME=/CAisd/pdmweb.exe&SID=594601824&FID=8475&OP=DISPLAY_FORM&HTMPL=attmnt_upload_done.htmpl&KEEP.AttmntParent=cr:620772&ErrorCode=800&-----------------------------7e223612d0626"

[Paul Coccimiglio]

Kevin.........

 

Are you able to compare the WEB.CFG files pre and post upgrade to ensure that the same validation patterns and parameters are present?

[KGerber.1]

Yes.  As a matter of fact, I have to merge content from the previous versions because of the unique configurations here with the multiple web directors and webengines.

[Michael Mueller]

Hi.
The error seems to be related to the client side, as far as I assume.
How about refreshing the browser cache, to make sure, the browser gets the actual js scripts? If this doesn't help, I would open a support case.
Kind regards
....Michael

[KGerber.1]

I'll open a support issue.  

[KGerber.1]

After working with support, we discovered that we had to increase the delay for starting tomcat in the pdm_startup file.