After preforming an in place upgrade from 14.1 to 17.1, attachments aren't working. I tested them last Friday before leaving the customer site and they worked. But for some reason they are not working today. I am not seeing anything in the logs to indicate what the issue may be. I just get a "Failed to upload the file 'xxxxx'" message when trying to attach a new attachment and "Download Failed" when trying to view the one I attached last Friday. Any ideas on where to start troubleshooting this?
Does PDM_STATUS show Tomcat as running?
Do other Tomcat functions (like Export) work?
Hi Paul. Yes export works and pdm_status shows all tomcat services running.
Just tried to attach one and see this in the log on the secondary server:
05/29 10:51:18.77 COR089XA202 web:COR089XA202:1 4280 ERROR session.c 5319 No equal sign in arg "-----------------------------7e223612d0626"05/29 10:51:18.77 COR089XA202 web:COR089XA202:1 4280 ERROR session.c 4748 Error parsing cgi POST string "ENV_HTTP_USER_AGENT=Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko&ENV_REMOTE_HOST=172.29.212.164&ENV_REMOTE_USER=&ENV_REQUEST_METHOD=POST&ENV_SCRIPT_NAME=/CAisd/pdmweb.exe&SID=594601824&FID=8475&OP=DISPLAY_FORM&HTMPL=attmnt_upload_done.htmpl&KEEP.AttmntParent=cr:620772&ErrorCode=800&-----------------------------7e223612d0626"
Are you able to compare the WEB.CFG files pre and post upgrade to ensure that the same validation patterns and parameters are present?
Yes. As a matter of fact, I have to merge content from the previous versions because of the unique configurations here with the multiple web directors and webengines.
Hi.The error seems to be related to the client side, as far as I assume.How about refreshing the browser cache, to make sure, the browser gets the actual js scripts? If this doesn't help, I would open a support case.Kind regards....Michael
I'll open a support issue.
After working with support, we discovered that we had to increase the delay for starting tomcat in the pdm_startup file.