CA Service Management

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  • 1.  Monitoring Concurrent Session Count

    Posted Sep 08, 2017 01:03 PM

    Is there a way to actively monitor the number of concurrent open sessions to Service Desk?  Since implementing Single Sign-on with IIS, we have noticed a few times that the concurrent session count will jump over 1,000.  When we use pdm_webstat, it will show the same person having several hundred open sessions at once.


    We'd like to have a mechanism in place to alert us as to when the concurrent session count value exceeds a certain threshold, so that we can take action immediately.  Please suggest an automated approach that we can implement to perform this type of monitoring.


    Thank You.

  • 2.  Re: Monitoring Concurrent Session Count
    Best Answer

    Broadcom Employee
    Posted Sep 08, 2017 02:08 PM

    Scott, I don't think there is any out of box tool that you can use for this purpose. However, as each web session will record something like this in stdlog

    04/29 07:59:00.42 MYSDM      web:local            2528 SIGNIFICANT  session.c            10883 Session 1198722824:0x1A6B41C8 login by analyst ServiceDesk (cnt:CA1234567891012221314151698765421); session count 96

    so you could write a script reading messages in stdlog files and process and report real time

    who logged in and how many sessions are on him/her.

    I think you should investigate why you have over 1000 active sessions...for example, if the users

    use IE and it is not configured properly, you could see multiple session for the same login.

    Hope this helps a bit.



  • 3.  Re: Monitoring Concurrent Session Count

    Posted Sep 14, 2017 05:30 AM

    You may look in this community as we posted a script to extract those information, you can then easely have it part of a bat or other to write this to file oand your monitoring tools catch on the number. or either do all in your script itself.

    my 2 cents




    have a look here