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CA Service Management App - Default search filter

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  • 1.  CA Service Management App - Default search filter

    Posted 09-25-2017 10:32 AM

    Is there a way to edit the default filter for requests in the CA Service Management app? I'm currently working on a multi_tenancy enviroment in which i would need the client to see tickets from varied tenants;



  • 2.  Re: CA Service Management App - Default search filter

    Posted 09-25-2017 11:41 AM

    Hi Lucas,

    Just to clarify - when you say "app" are you referring to the Mobile App for CA Service Management, or are you referring to the standard web interface for CA Service Desk?

    Let us know,

    Thanks,

    Jon I.



  • 3.  Re: CA Service Management App - Default search filter

    Posted 09-25-2017 12:07 PM

    yes, i'm talking about the mobile "app"



  • 4.  Re: CA Service Management App - Default search filter

    Posted 09-25-2017 12:01 PM

    Hey Lucas,

     

    In the mobile app, the Default filter is normally the All Incidents / All Requests type of "All" filter.   Basically its defaulted to an SDM Stored Query with symbol name:  INASG   

     

    There's no easy way to change this from the app side.

     

    However, if you change the stored query in SDM with symbol INASG,  and have a different where clause which suits you.  This way you are impacting the default filter on the app from the server side.

     

    Hope this helps

     

    _R



  • 5.  Re: CA Service Management App - Default search filter

    Posted 09-25-2017 12:17 PM

    Thanks Rhagu, are all queries under analyst role using this default stored query? is there any document which specifies them? for an example, if I want to change the query related to tickets opened by the end user, which stored query should i edit? 



  • 6.  Re: CA Service Management App - Default search filter
    Best Answer

    Posted 09-25-2017 12:28 PM

    Maybe one of the queries that we have like the one associated to  My Call Requests   is a starting point?     Checkout all the queries available under the My ***  section  in  Administration - service desk - application data - stored queries.

    customer=@cnt.id and active=1

     

     

    _R



  • 7.  Re: CA Service Management App - Default search filter

    Posted 09-25-2017 02:55 PM

    Thanks! I will do some research and check the thread as answered later.



  • 8.  Re: CA Service Management App - Default search filter

    Posted 10-11-2017 03:03 PM

    Hi @LucasMesquita ,  

    Can we consider this one to be answered at this point?

    Let us know if the info from Raghu.Rudraraju helped.

    Thanks,

    Jon I.