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ITCM & SD greenbooks

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  • 1.  ITCM & SD greenbooks

    Posted 09-11-2017 07:36 AM

    Hi all,

    can someone share the location for ITCM & SD Greenbooks documents?

    I'm not be able to find a recent version of these documents, all links found refers on an not existing url.

     

    Thanks 



  • 2.  Re: ITCM & SD greenbooks

    Posted 09-11-2017 07:56 AM

    Hi Massimo,

     

    Not sure what version you are looking for but hope below links help you in your search

     

    ITCM: Green Books and Green Papers - CA Client Automation - 12.9 - CA Technologies Documentation



  • 3.  Re: ITCM & SD greenbooks

    Posted 09-11-2017 08:05 AM

    Hi Maheshwar,

    all links in the page you mention are broken, I obtain "404 Not Found" message. Is it my connection problem?



  • 4.  Re: ITCM & SD greenbooks

    Posted 09-11-2017 08:53 AM

    Correct - the Service Desk green books were a bit aged and thus were removed from the support site some time ago.  If you need one we may be able to post it here for you - I do have copies on my local system.

    Which ones are you looking for specifically?

    Jon I.



  • 5.  Re: ITCM & SD greenbooks

    Posted 09-11-2017 09:27 AM

    Hi Jon,

    thank you very much ... I'm looking for CA_SDM_Integrations_Vol_3, I think it is the last available...



  • 6.  Re: ITCM & SD greenbooks
    Best Answer

    Posted 09-11-2017 12:08 PM

    Hi Massimo,

     

    Sorry for the delayed response. Below is the link for Integration Best Practices Vol2. I don't have Vol 3. Let me ko wif you have any difficulties in accessing the below link

     

    Integration Best Practices - Vol 2



  • 7.  Re: ITCM & SD greenbooks

    Posted 09-11-2017 12:11 PM
      |   view attached

    In case if you face any issues accessing the link, Please find the file attached.

    Attachment(s)



  • 8.  Re: ITCM & SD greenbooks

    Posted 09-14-2017 04:31 AM

    Thanks Maheshwar,

    it is always useful... I'm waiting the CA_SDM_Integrations_Vol_3 from Jon if he finds it.



  • 9.  Re: ITCM & SD greenbooks

    Posted 09-15-2017 06:16 AM