Clarity Service Management

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Custom Cancelled Catalog Status / USS

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  • 1.  Custom Cancelled Catalog Status / USS

    Posted 03-19-2018 06:43 AM

    Hi all, 

     

    I've added some custom statuses to Catalog in various ranges (submitted / fulfillment) etc which pull through to USS and all work fine.

     

    Now I want to add a custom cancelled status which will reflect on USS in the cancelled / closed page.

     

    what range should i use / custom status number? the reserved ranges for custom status dont give me an indication what i can use that a ticket in that status shows in the "closed" section on USS.

     

    Regards,

    Andries

     

     

     

    custom sattus

     

    location on USS it should display

     



  • 2.  Re: Custom Cancelled Catalog Status / USS

    Posted 03-20-2018 02:14 PM

    Sorry but I have to ask what is the business case for having custom Cancelled statuses?



  • 3.  Re: Custom Cancelled Catalog Status / USS
    Best Answer

    Posted 04-10-2018 10:15 AM

    Good Afternoon Andries.

    As shown at the top of the screenshot you added to this thread, you can have custom status(ses) for the mentioned existing codes.
    300-399, 500-599, 900-990 and 1100-1899.

    And "<st_4>Cancelled</st_4>" is not a status to be customized.

    Should you need this to be implemented in a future release, may I then ask you to please open an Idea in this same Community as such?
    To be voted-up for and then reviewed accordingly.

    Thanks in advance and kind regards, Louis.