CA Service Management

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  • 1.  CA SDM 17.0 Tomcat issue after migration

    Posted Feb 10, 2018 03:26 PM

    Hi everyone,


    I'm testing migration procedure from SDM 14.1.03 to 17.0 using the SWINGBOX method. So I prepare the environment with a backup of the production database and test the SWING Server.


    Following the documentation, I used the 17.0 installation media to migrate the SWING server and all the steps completed successfully except for the last one "Products integration", in the installer logs I can see a refused error:


    2018/02/10 DEBUG [DeployThread: Integración de los productos] [CommonUtil] No Response :
    org.apache.http.conn.HttpHostConnectException: Connection to http://SWINGSDM:8080 refused


    Then I tried to start services and pdm_status shows me that everything is fine, but the web interface won't load. All the pdm_tomcat logs show this:


    feb 10, 2018 2:36:17 PM org.apache.catalina.startup.Bootstrap initClassLoaders
    SEVERE: Class loader creation threw exception El nombre de archivo, el nombre de directorio o la sintaxis de la etiqueta del volumen no son correctos
    at Method)
    at Source)
    at Source)
    at Source)
    at org.apache.catalina.startup.ClassLoaderFactory.createClassLoader(
    at org.apache.catalina.startup.Bootstrap.createClassLoader(
    at org.apache.catalina.startup.Bootstrap.initClassLoaders(
    at org.apache.catalina.startup.Bootstrap.init(
    at org.apache.catalina.startup.Bootstrap.main(


    Also, pdm_configure shows this error: "Error encountered while using java to connect to the database" in the step of database information.


    I try to update JRE from 7.x to 8u112 and update the variable in NX.env, but the issue persists.



    I check out jstdlog and found this:

    Starting SERVICEDESK Tomcat: "C:\Program Files (x86)\CA\SC\JRE\1.7.0_10\bin\javaw" -Xrs -Xms64M -Xmx512M -Djaas.config=C:\PROGRA~2\CA\SERVIC~1\add-ons\caflow\jaas.config\PROGRA~2\CA\SERVIC~1\add-ons\caflow\jaas.config -Djava.awt.headless=true -Djava.endorsed.dirs="C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\common\endorsed -classpath "C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\common\lib\tools.jar;"C:\Program Files (x86)\CA\SC\JRE\1.7.0_10"\lib\tools.jar;"C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\bin\bootstrap.jar;"C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\bin\tomcat-juli.jar;C:\PROGRA~2\CA\SERVIC~1\java\lib\sqljdbc.jar;C:\PROGRA~2\CA\SERVIC~1\java\lib\ojdbc14.jar -Dcatalina.base=C:\PROGRA~2\CA\SERVIC~1\bopcfg\www\CATALINA_BASE -Dcatalina.home="C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\PROGRA~2\CA\SERVIC~1\bopcfg\www\CATALINA_BASE\temp org.apache.catalina.startup.Bootstrap start


    Apparently, NX.env variables are being ignored:

    @NX_TOMCAT_INSTALL_DIR=C:/Program Files (x86)/CA/SC/tomcat/8.5.6
    @NX_TOMCAT_INSTALL_DIR_CAWF=C:/Program Files (x86)/CA/SC/tomcat/8.5.6


    Any help would be appreciated.

  • 2.  Re: CA SDM 17.0 Tomcat issue after migration
    Best Answer

    Posted Feb 12, 2018 04:23 AM

    Hi Kevin,


    Check if no other application is using port 8080 on that server, hence "Connection to http://SWINGSDM:8080 refused" error. You can try using the netstat command to check if something is perhaps connected to that port?



    Kind Regards,


  • 3.  Re: CA SDM 17.0 Tomcat issue after migration

    Broadcom Employee
    Posted Feb 12, 2018 12:33 PM



    Can you provide your SDM logs zipped or maybe raise a support case and hit me up with a case# for this?


    The translated error in pdm_tomcat.log seems to be:


    " The file name, directory name, or syntax of the volume label are not correct"


    How many files do you see here: C:\PROGRA~2\CA\SERVIC~1\java\lib

    C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\common\endorsed  and C:\Program Files (x86)\CA\SC\tomcat\7.0.23"\common\lib





  • 4.  Re: CA SDM 17.0 Tomcat issue after migration

    Broadcom Employee
    Posted Feb 21, 2018 02:24 PM



    Do you still require assistance with this?


    If so, have you raised as CA Support case for further assistance?