CA Service Management

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Workflow Task Email Notification

  • 1.  Workflow Task Email Notification

    Posted 11-25-2016 11:45 AM

    He Team,

     

    Is possible configure a email notification for assigned group when a Task is assigned to a group?

     

    By default don't exist the object contact notifications "assigned group "  and i created the next Object

     

     

    but this don´t work.

     

    Thank you



  • 2.  Re: Workflow Task Email Notification

    Posted 11-25-2016 06:52 PM

    From your screen capture I do not see what Object Type is specified.



  • 3.  Re: Workflow Task Email Notification

    Posted 11-28-2016 09:24 AM

    Hi Lindsay,

     

    The Object Type is Request/Incident/Problem Workflow Task

     

     

    Thank you.



  • 4.  Re: Workflow Task Email Notification

    Posted 11-28-2016 01:13 PM

    Thanks. It wasn't showing in your first screen capture.

    Next question is - How are you assigning the group to the task? Is it being done manually or automatically? If automatically, how and when is that being done?



  • 5.  Re: Workflow Task Email Notification

    Posted 11-29-2016 01:26 PM

    If the tickets are being automatically assigned to the Groups (based on being tied to the Request Area) you can view this:

    http://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.tec396790.html 

     

    If the group is being assigned after the Task is created, I'm sorry to say that this functionality doesn't presently exist. This action is considered a "Transfer" and a notification does not exist in association to transfer of Workflow tasks. We have an Idea in the Communities already that you may want to review.

     

    Extend Activity Notifications to Workflow Tasks