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Support Automation full client from USS Chat button

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  • 1.  Support Automation full client from USS Chat button

    Posted 03-20-2018 04:22 PM

    Is there some way to call full pre-installed Support Automation client instead of webchat when using Unified Self Service Chat button?

     

    USS Chat button...

    Support Automation WebChat window...

     

    Thanks for your help.

     

    Regards,

    JOHN



  • 2.  Re: Support Automation full client from USS Chat button
    Best Answer

    Broadcom Employee
    Posted 03-27-2018 03:08 PM

    John,

     

    I looked into this a bit, but I'm sorry to say that there doesn't appear to be a way to change integration to launch the full client.  It may be possible through a customization, but I wouldn't typically recommend making adjustment to the USS interface.