Define MACRO for Special Handling Types

[Jordan Reich]

Would it be possible to define a MACRO or another type of IF type statement. 

Where when loading the contact information. If the alias field has a value in it. The page should display a certain Special Handling Type, without specifically assigning that individual to it. 

 

Such as IF alias has any value. Display Special Handling Type: Individual has preferred alias. 

 

As an example. Any thoughts would be appreciated!

 

Thanks!

[Michael Mueller]

That goes into javacscript coding....

I would start at looking into sdk/scripts/popup.js: function alert_banner(..)

to understand how normal special _handlings gets displayed.

You are able to access the alias value "form" specific by :

detail_cnt : "$args.alias"

detail_in : "$args.customer.alias" (the faffected user)

Hope this helps a bit....

Regards

..........Michael

[Jon_Israel]

Hi Jordan - do you still need assistance on this one?

[Jordan Reich]

Hi Jon,

 

Yes I plan to follow back up on this shortly. We are pushing out a number of CA projects this weekend. So my attention has been divided on the non-urgent informative questions.

 

I should have a chance to play with this ... this weekend. Or at the latest early next week. See what progress can be made. So the short answer is ... Yes, eventually.

 

Thanks!

[Jon_Israel]

Cool - definitely keep us posted!

[Jon_Israel]

Hi Jordan - I marked Michael's answer as correct here - but please continue to have open communication on this one going forward to share your solutions etc.   Thats what makes this community great, and we are glad you are a part of it with us!!

Thanks,

Jon