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Define MACRO for Special Handling Types

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  • 1.  Define MACRO for Special Handling Types

    Posted 10-26-2017 07:26 PM

    Would it be possible to define a MACRO or another type of IF type statement. 

    Where when loading the contact information. If the alias field has a value in it. The page should display a certain Special Handling Type, without specifically assigning that individual to it. 

     

    Such as IF alias has any value. Display Special Handling TypeIndividual has preferred alias. 

     

    As an example. Any thoughts would be appreciated!

     

    Thanks!



  • 2.  Re: Define MACRO for Special Handling Types
    Best Answer

    Posted 10-27-2017 12:51 PM

    That goes into javacscript coding....

    I would start at looking into sdk/scripts/popup.js: function alert_banner(..)

    to understand how normal special _handlings gets displayed.

    You are able to access the alias value "form" specific by :

    detail_cnt : "$args.alias"

    detail_in : "$args.customer.alias" (the faffected user)

    Hope this helps a bit....

    Regards

    ..........Michael



  • 3.  Re: Define MACRO for Special Handling Types

    Posted 11-01-2017 02:54 PM

    Hi Jordan - do you still need assistance on this one?



  • 4.  Re: Define MACRO for Special Handling Types

    Posted 11-01-2017 03:32 PM

    Hi Jon,

     

    Yes I plan to follow back up on this shortly. We are pushing out a number of CA projects this weekend. So my attention has been divided on the non-urgent informative questions.

     

    I should have a chance to play with this ... this weekend. Or at the latest early next week. See what progress can be made. So the short answer is ... Yes, eventually.

     

    Thanks!



  • 5.  Re: Define MACRO for Special Handling Types

    Posted 11-01-2017 03:56 PM

    Cool - definitely keep us posted!



  • 6.  Re: Define MACRO for Special Handling Types

    Posted 11-29-2017 08:52 AM

    Hi Jordan - I marked Michael's answer as correct here - but please continue to have open communication on this one going forward to share your solutions etc.   Thats what makes this community great, and we are glad you are a part of it with us!!

    Thanks,

    Jon