Would it be possible to define a MACRO or another type of IF type statement.
Where when loading the contact information. If the alias field has a value in it. The page should display a certain Special Handling Type, without specifically assigning that individual to it.
Such as IF alias has any value. Display Special Handling Type: Individual has preferred alias.
As an example. Any thoughts would be appreciated!
That goes into javacscript coding....
I would start at looking into sdk/scripts/popup.js: function alert_banner(..)
to understand how normal special _handlings gets displayed.
You are able to access the alias value "form" specific by :
detail_cnt : "$args.alias"
detail_in : "$args.customer.alias" (the faffected user)
Hope this helps a bit....
Hi Jordan - do you still need assistance on this one?
Yes I plan to follow back up on this shortly. We are pushing out a number of CA projects this weekend. So my attention has been divided on the non-urgent informative questions.
I should have a chance to play with this ... this weekend. Or at the latest early next week. See what progress can be made. So the short answer is ... Yes, eventually.
Cool - definitely keep us posted!
Hi Jordan - I marked Michael's answer as correct here - but please continue to have open communication on this one going forward to share your solutions etc. Thats what makes this community great, and we are glad you are a part of it with us!!